Frequently Asked Questions

Do I need to purchase tickets in advance, or can I purchase walk-up tickets?
Please purchase your tickets online and in advance to ensure that there is a tour.  If you already purchased tickets and need to add additional people, please purchase tickets at RevolutionaryToursNYC.com, contact us at tours@revolutionarytoursnyc.com, or call 917 475-6839, and we will try to accommodate you.

What is your Refund Policy?
We have a 48-hour refund policy for tickets purchased directly from this website. Please get in touch with us no later than 48 hours before the start time of the tour at tours@revolutionarytoursnyc.com.  If you do not cancel your tour within this time frame, there are no refunds, credits, rescheduling, or exchanges.  A refund will be issued if a walking tour is canceled due to severe weather, low registration (of less than six people), or unforeseen circumstances.

What is your Rescheduling Policy?
Tour tickets can be rescheduled at least 48 hours before the tour start time at tours@revolutionarytoursnyc.com with the following exceptions:

• In case of extreme weather in the forecast, we will contact you at the email address and/or phone number you provided when you booked to offer to reschedule or refund.  Otherwise, we conduct our tours rain, snow, or shine.
• If we have to cancel a tour for low registration (of less than six people) or unforeseen circumstances.

Do you cancel your walking tours in the rain or snow?
All of our walking tours take place rain, snow or shine. We can still show you the sights—just bring an umbrella and dress appropriately. However, in cases of severe weather forecasted, we reserve the right to cancel a tour.  If so, we will notify you via the email and/or phone number provided when you registered and offer to reschedule or refund.

Are there group size minimums and maximums?
We like to limit tours to approximately 16 adults to keep them intimate.  As for minimums, we reserve the right to cancel a public tour if fewer than six people signed up.  If so, we offer customers the option to reschedule or refund.

If I miss the walking tour I purchased, can I just show up for another one?
No, your ticket is only valid for the date and time you selected at the time of purchase.

I live in New York.  Will I enjoy the tours?
We’re happy to say that many of our participants have lived in New York for many years or were born in the city and are surprised by how much they learn about their city.

Do you offer private tours?
YES, we offer tours customized for your corporate or family group.  Private tours are a great way to see exactly what interests you or your group at a convenient day and time.  Email us at tours@revolutionarytoursnyc.com and provide as much information as possible. You can also call us at 917 475-6839.

Are the tours suitable for children?
We recommend our tours for children ages nine and older.  Please also consider a private tour if you would like a tour tailored for children.

How much walking on the tours?  Are they strenuous?
As for distance, we cover from about 1 to 3 miles on tours.  Our walking tours are not very strenuous and move at a moderate pace, with the exception of the Secret Places of Central Park tour which has some steep-ish inclines on dirt and uneven stairs on some of the walk.

What type of clothing should I wear?
Wear shoes that are comfortable for walking on the city streets, or some dirt trails in the case of the Secret Places of Central Park.  Check the forecast and wear suitable clothing for the weather.

Will there be a restroom stop on my tour?
Yes, there is a restroom stop on tours over 2.5 hours at least halfway through the tour.  Note the tours do not have a bathroom at the meeting location so plan ahead.

Are gratuities included in the walking tour price?
Gratuities are not part of the tour fee, but if you enjoyed your time on the tour, gratuities are very much appreciated.

Where do we meet for the tour?
We will email you a confirmation with the precise meeting location right after you purchase your tour.  Please check your spam filter if you don’t see the confirmation within a few minutes.

What do I do if I am late?
The tour starts promptly at the designated time, so please arrive 10 minutes early.  It is very difficult to catch up with the group once it departs the meeting location, and you will miss a lot of the tour.  If you don’t find us, we will provide you with a contact number in the confirmation email. We will TRY to assist you in finding the tour group but cannot guarantee it.

Do I need to show a ticket at the start of the tour?
Yes, please either print the confirmation email or show the email on your mobile device to the tour guide.

Can I purchase a gift certificate?
Yes, tour gift certificates are available and can be purchased using the “Book Your Tour!” link.

Is my email address required to purchase tickets?
Yes, we require a valid email address to send you a purchase confirmation, instructions on where to meet, and alerts if there are any changes to the tour (i.e., cancellation because of severe weather, low numbers, etc.).  As per our privacy policy, we will not sell or rent your email to third parties.

Is there a contact number or email address to contact you with any questions?
You can email us at tours@revolutionarytoursnyc.com or call/text us at 917 475-6839.